Natural Play Mat

Please note that COVID-19 is still impacting delivery times to certain parts of Australia/international locations

domestic orders

To avoid delays, we offer simple flat rate shipping Australia-wide, with an expected delivery timeframe of 1-2 business days. This is based on our shipping providers delivery estimation. We currently dispatch every Monday and Wednesday at 11am. You will receive a notification when your order has shipped. 

Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail.

We use an automated delivery system, so please ensure that your address details are correct when making your order as Little Koko is not liable for any lost or damaged parcels. We deliver residential/business addresses only, however we can address the parcel to a Post Office attention to your PO Box.

We offer free local pickup from Beverley SA 5009. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready along with instructions. Our local pickup hours are 9am-5pm Monday to Friday. Please have your order confirmation email with you upon collection      

domestic shipping

Free shipping over $100AUD                                                                             

MailPlus Express (1-2 days) $10AUD 

international orders

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little Koko is not responsible for these charges if they are applied. All additional charges for customs clearance must be fulfilled by the recipient

Please ensure that your address details are correct when making your order. Little Koko is not liable for any lost parcels. If we are unable to deliver your parcel due to an incorrect delivery address or if the parcel is returned to us as undelivered, an extra postage fee will apply if you would like us to send it again    

international shipping rates

New Zealand Standard 7-14 days $15AUD

Rest of World SENDLE 
(10-21 days via local mail)* $20AUD                                                                                      

DHL Express Courier (3-7 days) $40AUD                                                                            

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little Koko is not responsible for these charges if they are applied. All additional charges for customs clearance must be fulfilled by the recipient

additional shipping info

Once your item has been delivered, then you accept that delivery at the address is evidence of order fulfilment by Little Koko

If you have requested a recipient to receive a gift, then you accept that delivery at the recipient’s address is evidence of order fulfillment by Little Koko

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Little Koko are not responsible for any delays caused by postal or courier delays, customs clearance processes or any other similar service delay

We promise to do our best to respond to any concerns you may have about our products and service

refunds, returns and exchanges

We hope you love your sleep doll as much as we do, but if you feel something is not quite right we may be able to offer an exchange or refund under the following circumstances:

• exchange or refunds will only be processed within 30 days of customer receiving the item
• items must be unused and in original packaging
• exchange or refunds will only be processed when the returned items have been received and confirmed as being unused, with all tags and in original packaging
• if you received your item as a gift, you are eligible for exchange only. in this instance, little koko requires proof of purchase from the giftee (with order number and name of giftee)
• refunds will only be actioned to the accounts from which the items were purchased

To start a return, you can contact us at hello@littlekoko.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We address issues on a case-by-case basis and will try our best to work towards a satisfactory solution

exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards

exchanges

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item

refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too

If you have any further questions, please don't hesitate to contact us at hello@littlekoko.com.au