FAQ's

if you have a question that is not answered here, please reach out via the contact page or email and we would be happy to help

are the sleep dolls/comforters safe for babies and children?

little koko dolls and sound boxes have been thoroughly safety tested according to AUSTRALIAN STANDARDS AS/NZS ISO 8124.1:2002 (regarding toys for children from 0-36 months of age)

we recommend that parents follow advice from the AUSTRALIAN RED NOSE FOUNDATION to ensure safe sleeping environments for babies and children. please see current advice specifically related to soft toys in the cot here

safety is our upmost priority and we have paid special attention to the safety features of our design, being:

- high quality extra-strong ties to ensure parents have full control over how securely the doll can be tethered to a cot, pram, carrier etc
- made from lightweight and breathable materials
- no loose items or toxic chemicals
- high quality safety zip enclosing the soundbox
- the sound volume is safe and set to a maximum of 65db

    what type of materials are used to make the sleep dolls/comforters?

    our products are made with natural materials: 100% organic cream cotton velour and a linen and cotton blend in earth colours. natural materials are known to soften with each wash

    because they are made with natural materials and are handmade, they also have a "perfectly imperfect" appearance, which adds to the character and aesthetic of the sleep doll

    the material will easily absorb mama's scent, which can enhance your baby's bonding to the sleep doll

    the material is breathable and nasties-free, which means safe for a little mouth (chewing, teething, sucking etc)

    the filling of the sleep doll (within the head) is 100% recycled hypoallergenic polyester

     

    what does GOTS certified organic mean?

    Global Organic Textile Standard (GOTS) defines requirements to ensure organic status of textiles. this begins from harvesting of the raw materials, environmentally and socially responsible manufacturing in order to provide a credible assurance to the end consumer

    GOTS is recognised as the world's leading processing standard for textiles made from organic fibres. it defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well

    unlike synthetic fabrics, GOTS is a textile production certification that limits the use of bleaches, toxic dyes, formaldehyde and other chemical inputs during the production process of textiles. GOTS is produced in a mill that enforces strict social and environmental standards

     

    how do I operate my sleep doll/comforter?

    the sound box has two settings designed to help improve re-settling in two ways:

    - intelligent sound activation setting: this setting will respond to babies waking noises and cries. the chosen sound will activate automatically and play for another thirty minutes. it will repeat for another thirty minutes each time it is triggered. this setting is perfect for babies seeking the same sleep cue in a semi-responsive state and will help with re-settling

    - thirty minute play setting can easily be activated by pressing the dolls nose. it can be silenced by holding for three seconds. this setting perfect for older babies and children who have established skills and have learnt to use the doll independently to increase security and comfort when needed


      how long do the batteries last?

      the sound box uses x2 AA batteries. the overall run time is around two hundred hours. choose good quality batteries. please do not use lithium batteries. you may use rechargeable batteries. please recycle your batteries according to advice from PLANET ARK found here

       

      how do I introduce my sleep doll/comforter?

      as advised by RED NOSE AUSTRALIA soft toys should only be introduced into the sleeping environment when a baby is seven months or older. from seven months of age, most babies can actively move an object away from their face, which significantly reduces the risk of having a small object in the sleeping environment

      prior to seven months, the sleep doll can be securely tethered to the cot, where baby can still receive gentle sensory input (eg audio, olfactory, sight)

      a key aim is to help your little one to form a friendship and positive sleep association with their sleep doll. some tips to nurture bonding and add to the feeling of comfort and safety:

      - as a parent, keep the doll close to absorb the scents and smells that baby recognises and loves; ie sleep next to the doll, keep it in your bed, wear it down your shirt etc for a few days/nights

      - include your doll (playing the sound of your choice) in the normal bedtime routine ie during feeding, cuddles, rocking, patting etc

      - be consistent with your approach and use the doll for every nap and night time sleep

      - encourage role playing affection with the doll such as cuddling, playing, dressing, wrapping, talking etc

      for more ideas and tips, visit our instagram here 

        do you personalise the sleep dolls/comforters with my child's name?

        sorry, we do not offer personalisation

         

        do you offer personalised notes for surprise gifts?

        yes, we offer personalised notes to include in your parcel. please contact us by email if you would like to include a love note

          

        do you offer free shipping?

         yes! we offer free shipping for all orders over $100 (within australia)

         

        when do you ship my item?

         because we offer a flat rate for 1-2 day delivery via courier, we currently ship twice a week (tuesdays and thursdays)

         we ship within 24 hours for international orders

        how do I wash my sleep doll/comforter?

        the soundbox must be removed prior to washing

        we recommend cold/warm machine wash and tumble dried on low heat. the material can happily be steam ironed on low heat if you prefer to return the doll to a pressed appearance. if you prefer to use high heat, we recommend to use a pressing cloth (protective layer between the iron and the sleep doll)

        due to the use of natural materials in the dolls design, hot washes and regular high-heat tumble-drying is likely to affect the dolls shape and appearance