Shipping Policy
Please note that COVID-19 is still impacting delivery times to certain parts of Australia/international locations
domestic orders
To avoid delays, we offer simple flat rate shipping Australia-wide, with an expected delivery timeframe of 1-2 business days. This is based on our shipping providers delivery estimation. We currently dispatch every Monday and Wednesday at 11am. You will receive a notification when your order has shipped.
Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail.
We use an automated delivery system, so please ensure that your address details are correct when making your order as Little Koko is not liable for any lost or damaged parcels. We deliver residential/business addresses only, however we can address the parcel to a Post Office attention to your PO Box.
We offer free local pickup from Beverley SA 5009. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready along with instructions. Our local pickup hours are 9am-5pm Monday to Friday. Please have your order confirmation email with you upon collection
domestic shipping
Free shipping over $100AUD
MailPlus Express (1-2 days) $10AUD
international orders
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little Koko is not responsible for these charges if they are applied. All additional charges for customs clearance must be fulfilled by the recipient
Please ensure that your address details are correct when making your order. Little Koko is not liable for any lost parcels. If we are unable to deliver your parcel due to an incorrect delivery address or if the parcel is returned to us as undelivered, an extra postage fee will apply if you would like us to send it again
international shipping rates
New Zealand Standard 7-14 days $15AUD
Rest of World SENDLE
(10-21 days via local mail)* $20AUD
DHL Express Courier (3-7 days) $40AUD
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little Koko is not responsible for these charges if they are applied. All additional charges for customs clearance must be fulfilled by the recipient
additional shipping info
Once your item has been delivered, then you accept that delivery at the address is evidence of order fulfilment by Little Koko
If you have requested a recipient to receive a gift, then you accept that delivery at the recipient’s address is evidence of order fulfillment by Little Koko
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Little Koko are not responsible for any delays caused by postal or courier delays, customs clearance processes or any other similar service delay
If you have any questions or concerns, please don't hesitate to contact us at hello@littlekoko.com.au and we would be very happy to assist you